How does insurance claim collision repair work?

Orlando Auto Body handles your insurance claim from start to finish. We work directly with your adjuster, submit all documentation, negotiate supplements for hidden damage, and process payment. You do not need to pay out of pocket beyond your deductible. Call (480) 844-4858 to get started.

Do I have to use my insurance company recommended body shop?

No. Arizona law gives you the right to choose any licensed body shop. You are not required to use an insurance company direct repair program (DRP) shop. Orlando Auto Body works with all major insurers including State Farm, GEICO, Progressive, Allstate, USAA, Farmers, Liberty Mutual, and Nationwide.

How long does an insurance claim repair take?

Most insurance claim repairs take 3-7 business days for minor to moderate damage. More complex repairs may take 1-3 weeks depending on parts availability and supplemental damage discovered during disassembly. We keep you updated throughout the process via text and phone.

What if my insurance company underpays my claim?

Orlando Auto Body advocates for proper repair on your behalf. If the initial insurance estimate does not cover all necessary repairs, we submit detailed supplement requests with photos and documentation. We ensure your vehicle is repaired correctly regardless of initial insurance estimates.

Can you help with rental car arrangements during my repair?

Yes, we coordinate rental car arrangements with your insurance company. Most policies include rental car coverage during collision repairs. We can help set up your rental on the day you drop off your vehicle.

We Handle Your Insurance Claim Start to Finish

Don't deal with insurance hassles. We handle all the paperwork, estimating, and approvals. You get your car repaired with zero stress.

CALL FOR FREE CLAIM ASSISTANCE START YOUR CLAIM ONLINE

All Insurers Accepted

35+ Years Experience

BBB A+ Rating

No Out of Pocket

Our Simple 3-Step Insurance Process

File Your Claim

Call your insurance company and let them know you're bringing your car to Orlando Auto Body. We'll take it from there.

We Handle Paperwork

We work directly with your insurance adjuster. Estimates, approvals, supplements — all handled by our team.

Get Repaired

Quality repairs using OEM parts. Your insurance pays us directly. You drive away worry-free.

CALL TO START YOUR CLAIM

We Work With ALL Major Insurance Companies

State Farm

Allstate

GEICO

Progressive

Farmers

USAA

Liberty Mutual

Nationwide

American Family

AAA

Safeco

Travelers

No matter who your insurer is, we'll work with them to make your repair seamless.

Common Insurance Questions

Do I have to get multiple estimates?

No! Most insurance companies no longer require multiple estimates. We work directly with your adjuster to agree on repair costs.

Will my rates go up if I file a claim?

That depends on your insurance policy and whether you were at fault. If you're not at fault, your rates typically won't increase. We recommend calling your agent to discuss before filing.

What if the insurance estimate is too low?

We write supplements for any damage discovered during repair. Most insurance companies approve these quickly. We handle all negotiations with the adjuster.

Do I pay my deductible to you?

Yes. Your insurance pays us the repair cost minus your deductible. You pay the deductible directly to us when you pick up your car.

How long does the insurance process take?

Most claims are approved within 1-2 business days. Repairs typically take 3-7 days depending on the extent of damage. We'll keep you updated throughout.

Can I choose my own repair shop?

Absolutely! Arizona law gives you the right to choose your repair shop. Your insurance cannot require you to use their "preferred" shop.

Start Your Insurance Claim

Call Orlando Auto Body — we answer live, handle your claim start to finish, and never charge out of pocket beyond your deductible.

CALL NOW — (480) 844-4858

Available during business hours. Mesa · Scottsdale · Gilbert.

Don't Navigate Insurance Alone

35+ years handling insurance claims in Arizona. Let our team take the stress off your shoulders.

CALL NOW — FREE CONSULTATION

Call Now Start Claim

We Handle Your Insurance Claim Start to Finish

Our Simple 3-Step Insurance Process

File Your Claim

We Handle Paperwork

Get Repaired

We Work With ALL Major Insurance Companies

Common Insurance Questions

Start Your Insurance Claim

Don't Navigate Insurance Alone

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