Privacy Policy

Last updated: January 1, 2026

Orlando Auto Body (“we,” “our,” or “us”) operates this website to help customers schedule appointments and learn about our collision repair services. This Privacy Policy explains what information we collect, how we use it, and your choices.

Information We Collect

We collect information you provide directly, including:

• Name, phone number, and email address when you submit an appointment request or contact form
• Vehicle information (year, make, model) when relevant to your repair
• Messages or notes you include with a form submission

We also collect standard web analytics data (page views, referring URLs, approximate location) through Google Analytics to improve our website.

How We Use Your Information

• To contact you about your appointment request or estimate
• To follow up on service provided at one of our locations
• To send appointment reminders via SMS or email (you may opt out at any time by replying STOP)
• To improve our website and marketing effectiveness

Information Sharing

We do not sell your personal information. We may share information with:

• Our CRM and scheduling platform to coordinate your appointment
• Insurance companies only when you direct us to as part of a claim
• Service providers who help us operate our website and communications (under confidentiality agreements)

SMS / Text Messages

By providing your phone number and submitting a form, you consent to receive appointment-related text messages from Orlando Auto Body. Message and data rates may apply. Reply STOP to unsubscribe at any time or HELP for assistance.

Cookies

Our website uses cookies and similar technologies for analytics and to track call and form conversions linked to advertising. You can disable cookies in your browser settings, though some site features may not function fully.

Data Retention

We retain customer contact information as long as needed to provide services and for up to 3 years afterward for business records, unless you request deletion.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. Arizona residents may have additional rights under applicable state law.

Contact Us

For privacy questions or requests, contact us at:

• Orlando Auto Body — Mesa: (480) 844-4858
• Orlando Auto Body — Scottsdale: (480) 590-3135
• Orlando Auto Body — Gilbert: (480) 656-9202
• Website: Contact Form

Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date above will reflect changes. Continued use of our website after updates constitutes acceptance of the revised policy.